New to encap

[Rob D]

Hello boys and girls!! My name is Rob I have been the owner / operator of my own carpet cleaning business since 2001...I have been following this forum for awhile seems like great knowledge and fun..over the past few months I have been trying different products for encap and I am very impressed with the products that I have tried here at Excellent Supply.. I have been using a rotary with fiber plus pad and also bonnets.. I also have a Duplex machine only used a few times...I have always used a hwe system gas powered or electric truckmount and portable. From what I can see I plan on just keeping a portable for urine etc.. The commercial and residential customers that I have used the encap process with love the dry factor..I look forward to future business with Excellent Supply and it's staff...I can't believe how knowledgable the salespeople are on the phone, you can tell they take pride in what they do. So many other suppliers have people on the phone with little or no knowledge. So kudos!

[NJP]

Hey Rob, welcome. Yep rick and his staff are great. excellent customer service.
You can get a wealth of information here just ask.

[SLOTOOLS]

Hello Rob!

As a fairly new guy myself, welcome! it is a great board and good folks here.

[Charles]

Hey Rob I know you somewhat from your posts on the other board.
Do you have a solution tank on your 175? Makes the job easier if you have one.
I run white floor pads on my machine. Encap-Basic & Encap Punch is good for
residential. Some residential carpets after using encap may dry a little stiff.
Always let the customer know that and tell them to vacuum the next day. It
takes it right out. The results with any Releasit will out clean anything on the market.
If you are going to use your electric t/m J _ g _ _ _ portable you can use PUNCH which doesn't
clog your machine up with foam. Good luck.

[Rob D]

Thanks guys! Charles I do have a solution tank. I have not tried the basic but have used the hydrox and ds2 and was very happy... What is the benefit of the basic over the hydrox with residential?

[Charles]

Basic Encap is cheaper and still does a good job. It leaves a good smell.
Doesn't foam much. I use hydrox, punch, basic & encap d/s2. Depends on
how dirty the job is. They all work good so use what you like. Still use
HWE on urine jobs along with odorcide.

[encapman]

Hi Rob,

Welcome! It's great to have you onboard (the EncapBoard, and encapping). Thanks for the nice comments about our staff too. Looks like all the training is paying off.

We try to train 'em up good... With a new hire I'll personally put them through a training program. I've put together a little Powerpoint program (actually Keynote since I'm a Mac guy) for new employees that's similar to an IICRC class, but it's more geared toward commercial carpet care and includes a healthy measure of encap. Then the new hire also learns from everyone else at our company. We also provide some hands on with our products. And we have our Monday meetings for our staff each week where we cover loads of information about everything in our company. And coming in March, we'll be hosting an IICRC course for our staff. We want to make sure that everyone has a well rounded knowledge base!

The guys on this board are a great bunch too! There's a lot of real world experience here. And we don't get a lot of the childish stuff here that happens sometimes on the other boards. So it's good to have you here. I hope you enjoy yourself. Please feel free to ask questions and share your observations too. And also share some before and after shots in the Photo Contest section for a chance to win a $100 credit at Excellent Supply.

And if I or my staff can help you in any way - don't hesitate to ask. I wish you success as you continue to expand your commercial endeavors.

[Cairnswun]

Hi Rob and welcome.

As Rick said, "And we don't get a lot of the childish stuff here that happens sometimes on the other boards".

He makes an exception for me. sometimes.

I like the way you're thinking re your equipment, I've gone down that very same road myself and have not regretted one minute of it.

Please join in the discussions and offer your own advice that we may learn from.

That's what we are all here for.

[prodrying]

Rob,

Good to have you on this board. The guys here will help you anyway they can. Also, Rick and his staff are top-notched people.