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08-08-2014, 11:09 AM
(This post was last modified: 08-08-2014, 11:11 AM by leofry@1966.)
whats the small print say ?
do you return no matter what ?
how many days do you give them
I love the cimex machine i think it greatly reduces spots from coming back but still don;t think it is a miracle...
I have even cleaned a few places that could use a good two cleanings
so tell me what your guarantee says
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08-08-2014, 11:32 AM
(This post was last modified: 08-08-2014, 11:33 AM by FloorCareMD.)
If it is a new spot/spill, no guarantee since it is a new spot/spill.
Nothing in print given to customer. I know some have a guarantee to return and clean spots/spills within so many days, but not us.
other professions do not do this such as auto body shops (new dents/scratches); lawn care/mowing (growing grass); Beauty shops (perpetual ugliness) etc..
We will return for an old spot that comes back, but that rarely occurs.
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If the customer is not happy I will come back and fix it.
If the customer is still not happy there is no charge.
Short and sweet and no small print.
Lee
DeepClean.us.com
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Working in a small city for over thirty years, I'm reasonably well known.
Our word is our guarantee.
Always has been, always will be.
With many clients, a handshake seals a deal & if they ever have a problem, they know we will respond respond quickly and with a caring attitude.
I don't regret my past, I just regret the times I've wasted with the wrong people.
Take me as I am, or watch me as I go.
I'll retire when I can no longer do what I love, or I no longer love what I can do.
Stop moving, start dying........
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In NJ it's
"you're not happy wit my job, how about I send out my customer service guy ans he'll break your knee caps, yeah you happy now?"
I never have no complaints, I never get repeat work, but I never have no complaints.
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I tell them that I never guarantee a stain will come out but I guarantee I will do my best to get it out. And afterwards I tell them if they find something I missed or if a spot returns I will come back.
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most of the time when i ask this question, i have two sides one who does and one who does not... but most i have to believe will not guarantee that that can remove every stain and most would not guarantee complete removal of say a rental property that has 14 dogs pee all over everything... can we all agree on that
NOTE guess you could guarantee if you charged them $100000 and you could do everything that was needed lol
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Rick, reading your guarantee re the "swamp coolers" reminded me of fabric protection warranties/guarantees.
They are so successful because the owners seldom claim any warranty work on them.
Just like insurance, to a degree.
I don't regret my past, I just regret the times I've wasted with the wrong people.
Take me as I am, or watch me as I go.
I'll retire when I can no longer do what I love, or I no longer love what I can do.
Stop moving, start dying........
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Someone that is not happy will probably not pay you anyways. Even if it is a new spot, I will go back because my customers are always right (other wise they probably wont be my customers anymore) I have in my advertizing Free est/Free demo/100% satisfaction or its free, I'm just thinking of a way to turn that into a triangle and put somthing in the middle to let them know its basically risk free.
