The terrible slow service, how awful! - Printable Version +- Encapsulation carpet cleaning and commercial carpet care forum by Excellent-Supply.com & Releasit (https://forum.excellent-supply.com) +-- Forum: Forum Home (https://forum.excellent-supply.com/forumdisplay.php?fid=1) +--- Forum: GENERAL DISCUSSION (https://forum.excellent-supply.com/forumdisplay.php?fid=2) +--- Thread: The terrible slow service, how awful! (/showthread.php?tid=1399) |
The terrible slow service, how awful! - Act One Cleaning - 02-20-2015 What is going on around here? I called Excellent Supply at 12:40 asking for a price on brushes. It took almost an entire hour for the young lady to call the manufacturer and arrange an order and call me back with the price. Then when I ordered, it took nearly twenty minutes for it to get shipped! Couldn't it be done in fifteen? And she was so dadgum courteously professional I might have to order more stuff later! Do you see how I suffered? Okay, okay, it was a great experience. You guys want to know what impressed me? The brushes will be drop-shipped from the manufacturer, but by ordering the bottles of encap, my order went over the $350 threshold and she gave me the free shipping. WOW! I did not expect that! Now for prices: yesterday I bought a gallon of EncapucleanDS from my local chemical pimp (who I love dearly) for $44.32. My order for Releasit DS was priced at 41.73/gallon. Delivered to my door. Guess who is happy today? WOW!! RE: The terrible slow service, how awful! - encapman - 02-20-2015 Kewl Beans Stephen. I'll have to flog the crew and see if we can shave that time down. Thank you for your order! Have a nice weekend. RE: The terrible slow service, how awful! - Act One Cleaning - 02-24-2015 Wow, the Releasit order arrived first thing today. Fast! Thanks! |