I have a Cimex a few years old.  The cord was recently replaced.  The reason for replacing was a short near the machine that blew a hole in the cord.  So after the cord was put on it won't spin in one direction unless it is lifted off the ground first.  It spins just fine in the other direction.  Could the switch need to be replaced or do you have any other thoughts?

Thanks

How do you take wheels off cimex

What is going on around here?  I called Excellent Supply at 12:40 asking for a price on brushes.  It took almost an entire hour for the young lady to call the manufacturer and arrange an order and call me back with the price.  Then when I ordered, it took nearly twenty minutes for it to get shipped!  Couldn't it be done in fifteen?  And she was so dadgum courteously professional I might have to order more stuff later!  Do you see how I suffered?

Okay, okay, it was a great experience.  You guys want to know what impressed me?  The brushes will be drop-shipped from the manufacturer, but by ordering the bottles of encap, my order went over the $350 threshold and she gave me the free shipping.  WOW!  I did not expect that!

Now for prices:  yesterday I bought a gallon of EncapucleanDS from my local chemical pimp (who I love dearly) for $44.32.  My order for Releasit DS was priced at 41.73/gallon.    Delivered to my door.  

Guess who is happy today?  WOW!!

To Shorty and our friends down under, are you guys doing alright? Just heard that you're getting hit by not one, but two cyclones (and I'm not talking about Cimex Cyclones). http://www.bbc.com/news/world-australia-31545622  Let us know how you're making out.

Hi all.  I have a question that has been bothering me.  How can Encap products and protectors work simultaneously???  The Therory behind encap is that it dries to a flaky or powdery substance that encaps soils so they can be vacuumed away.  I've been using Hydrox for both residential and commercial applications with great results.  The theory behind protectors is that they coat the carpet leaving a finish that lasts and repels soils.  They seem like opposites.  Am I missing something?    Thanks in advance for the replies

We often hear nice comments from our customers. But occasionally the feedback is over the moon.
I just had to share this customer's comments. It makes me proud of our little team here at Excellent Supply!  


Rick,

Thanks for the phone call last week.  Sorry I missed you.  I was in the middle of a job and couldn't get to my phone.  However, I have been meaning to email you and to THANK YOU for introducing me to the wonders of encapping and the incredible Cimex!  I purchased one from you in December and can honestly say - I LOVE my Cimex!  I started in carpet and tile & grout cleaning a couple of years ago and business has been growing steadily.  In the beginning, I targeted residential accounts and supplemented my income with businesses.  I soon found out, commercial cleaning was the way to go.  I could get in the door with carpet cleaning (HWE) and then introduce tile cleaning into the service. 

About six months ago, while sweating my brains out dragging 200 feet of hoses into yet another large building and came to the conclusion there had to be a better way of doing that job.  I had heard of encapping but was not familiar with the science and process behind it.  Through the power of google, it didn't take long to find Excellent Supply and the Encapforum.  I literally read all 100+ pages of forum entries and started into the archives and got back into the mid 2000's before I felt I understood the process from an intellectual standpoint.  (There is a tremendous amount of comprehensive information on those pages!)  I ordered your sample pack and shortly thereafter, a gallon of DS2 and Punch.  I cleaned my first store front with my 175 and it came out amazing.  The best part was...I didn't drag one hose and I took only my truck.
I did a dozen more jobs with my 175 and loved Releasit.  I was hooked.  I could really see how a better machine would make a huge difference in time.  Again, I read everything I could about the 175/OP/Cimex debate and settled on a Cimex because I really wanted to expand my commercial cleaning service.  My first week with it, I did $400 worth of work and was pumped.  The true test came a few weeks ago when I went with the youth group from my church to do some work at an inner city church in Oklahoma City.  I donated my services to clean their hallways and classrooms and the Cimex did an incredible job - I would even say miraculous. :-)  I initially hit everything with Punch and went back with DS2 and I was amazed at the results.  I cleaned about 10,000 sqft of the churches carpet and needless to say they were overwhelmed with how it turned out.  Literally, tears were shed at how good the carpets came out.  I couldn't have done it without the Cimex and Releaseit.  

I now have an Oreck Orbiter to go along with my other equipment and can't wait to get a VARIO.  I have to do a few more jobs before I can swing that one though.  I don't believe I will give up my truck mount because it is a great tool to have when I need it but I am seriously trying to reorganize my business to go primarily commercial encap with the ability to someday use a VARIO on both residential and commercial.  I have used my Cimex a couple of times a week since the first of January and get a silly grin every time I roll it off the trailer.  I used it today and have two jobs scheduled Friday and I can't wait. (I haven't always been able to say that)

Again, thank you and your staff for being the premier example of customer service.  I know it is voiced all the time, but I doubt you get tired of hearing it.  I appreciate the time both Brian and Brenda took to explain things to me as I was working through my purchase as well as the follow up since then.  You have a great group.  

Sorry to have been so windy, but I felt I needed to let you know the affect you have had on myself and my company.  I look forward to many years of doing business with Excellent Supply.

Thanks,
Craig

Rick, in about 6 weeks I need to Cimex/encap a large office job that I have cleaned twice before. The 1st time, the tea tree extract smell was very strong and the people who work there loved it. They kept talking about how "great" and "clean" the place smelled. The 2nd time, the smell of tea tree extract was not very strong at all. The carpets looked very nice but they seemed a bit disappointed that it didn't have that "tea tree" smell.

Where should I purchase tea tree extract from and how much should I add to bring it to the same mix ratio that you used in the past?

Thanks,
Kenny Wright 

Are you guys and gals heading to The Experience show on Clearwater Beach in April? 
If not, why not? It's going to be a very cool event!

Here are 5 good reasons you won't want to miss it...
1. First off, there will be 3 days of instructional events
2. Second, it's being partnered with this year's Mikefest (always a blast)
3. Third, there's a trade show - we'll be in booth 203
4. Fourth, there's a Post Convention program that will be excellent 
5. It'll be a lot of fun! Network, learn, hang out. Soak up sun, sand, and tides.

Here's a link with the agenda of speakers at the conference...
http://www.experiencetheevents.com/conf_agenda.html

The show runs from Monday - Wednesday April 27-29.

Then the day after the show - there's still more! 
They are calling it the Post Convention Program. 
One more day filled with speakers and education. 
The cost for that entire day is $79 and it includes lunch. 
Can't beat that! 

I wanted to run by one of the seminars in particular from the  Post Convention program that you might be interested in. I will spending a full day in an open ended discussion that covers A-Z in how to be more successful in commercial carpet care. It's going to a lot of fun! I hope you can come down and spend a day learning and sharing ideas on how to succeed in commercial carpet cleaning.




Of course you may also be interested in the FULL program. Registration is here... 
http://www.experiencetheevents.com/conf_reg.html

Or if you just want to hit the trade show part of The Experience, here is a free VIP pass that will get you into the trade show only...





And in case you didn't know it, Clearwater Beach is absolutely GORGEOUS!  http://www.clearwaterbeach.com

Clearwater Beach was voted Best Florida Beach Town by USA Today. http://www.visitclearwaterflorida.com/th...beach-town

You can reserve a room at the Hilton (special rates) where the event will be hosted... http://www.experiencetheevents.com/venue.html


I hope to see you there!  

One of my elves named the Duplex 420 "Senor Rolley" hahaha! Yesterday we did a residential carpet. The customer said he was used to the spots and to just do our best.

An hour or two later, the carpet looked nearly new. Customer was treating Mom & Dad to the cleaning and was just blown away! Mom & Dad were so pleased. It always touches me to see how much it boosts the oldster's morale to have a nice clean house. That is good motivation!